The Administration & Finance office is comprised of several components: Business Manager, Accounts Payable, Office Services, Purchasing and all items associated with travel, from reserving a vehicle to providing information on which airline to fly with and recieve the IU discount.
Service Mission
The Administration & Finance office strives to provide effective solutions to our customer base in a manner of service that equates with that which we expect from someone else. The success of our service is determined through the perceptions that are held by our customers.
Department Service Standards
- Communications be open, friendly, honest, accurate, concise
- Explain processes and procedures required of our functions to our customers
- Train new customers as to expectations of our requirements
- Follow up and follow through with customers
- Demonstrate a service attitude and mentality
- Operate with a "whatever it takes" attitude to get job done in a consistently timely manner.
- Provide an alternate solution if there is a negative answer.
- Treat each other with dignity and respect
- Be sensitive to the workload of others and recognize the effort when others assist
