Ombudsman Program - Nursing Home Resident Advocate

Our Long-Term Care Ombudsman serves as a resident advocate who seeks to resolve complaints made by or on behalf of people who are consumers of long-term care services. Anyone can confidentially contact the Ombudsman.

What does the Ombudsman do?

  • Receives, investigates, and attempts to resolve problems or complaints.
  • Answers questions and provides information.
  • Promotes awareness of the needs of residents, including needed changes.

When can the Ombudsman help?

The Ombudsman can intervene on behalf of a resident if there is an issue with the care, the food, lack of choice, conflict with facility policy, dignity and respect, or any questions or concerns involving the nursing home.

Residents of long-term care facilities have numerous rights under federal and state law. Some of these rights, in abbreviated form, are listed below:

  • Right to be informed about and exercise your rights.
  • Right to know about services and financial charges.
  • Right to participate in planning your care and treatment.
  • Right to refuse treatment.
  • Right to confidentiality of records.
  • Right to privacy.
  • Right to control your finances.
  • Right to freedom from abuse, neglect, and exploitation.
  • Right to freedom from chemical and physical restraints.
  • Right to express grievances without fear of retaliation.
  • Rights pertaining to admissions, transfer, and discharges, including the right to appeal.
  • Right to communicate freely.