Each three-hour course in this series focuses on key concepts, theories, models, tools, and their applications for effective workplace management. Participants can earn a certificate by completing at least 5 of the 9 scheduled events.
- $50/workshop/group of at least 3 people from the same organization/business
- $50/workshop/when one person registers for at least 5 events (note: this multi-event discount only applies if an individual registers at the same time for at least 5 events. Discount does not apply, nor will refunds be issued for those who register separately for individual events over the course of the year).
- 10% discount for Wayne County Area Chamber of Commerce members
Presenter: Dr. Fredricka Joyner
Managing Conflict is an overview course that introduces methods to proactively and effectively manage the disagreements encountered in manager/leadership positions. It emphasizes proactive approaches and building long-term positive relationships. Participants will leave with a beginning set of practical strategies and tactics that can be immediately applied to the disagreements that arise in their daily work lives.
Influencing Skills focuses on some of the key skills necessary to use influence, rather than positional authority, to get things done.
Managing Across the Generations For the first time in history, there are four generations working side by side in the workplace. Each generation as some unique characteristics – differing cultural influences, expectations, work-related values, and needs. This session will provide an overview of the important differences among these generations and provide clues to effectively managing each group. Participants will leave with a set of practical strategies for working successfully in a mulit-generational workforce.
Managing Teams covers many aspects of managing effectively in a team environment, including: a model of effective team functioning, stages of team development and associated issues and actions, tools to increase participation of team members, communication strategies, and tools for planning and expectation setting. Participants will leave well-grounded in key frameworks and tools necessary to work effectively with teams.
Championing Change focuses on the primary role of the manager/leader as a change agent. The course introduces frameworks and beginning techniques related to effective change management. Participants will leave with a starter set of tools to support effective management of both the people and process aspects of change.
Presenter: Dana Harrison
Coaching and Developing is a hands-on workshop that covers important topics such as: attributes of an effective coach, creating an environment that fosters coaching, planning for impact in coaching sessions, questioning and listening techniques, and application planning.
Facilitating Meetings for Results is an experiential course that gives participants the tools they need to achieve intended meeting results. Participants will leave with the tools necessary to achieve immediate, dramatic improvement in the meetings for which they are responsible.
Setting Expectations and Managing Performance provides an overview of the critical elements of an effective performance management process. Practical tools that provide the foundation for this process are introduced and explored.
Engaging Employees explores the unique role requirements of frontline management.