Management Series
Dr. 
Fredricka Joyner has over three decades of business experience, providing leadership, organization, and community development consulting services to a diverse client list that includes manufacturing and service organizations, professional practices, health and education coalitions, non-profits, government departments, and social service agencies. Over the past five years, Joyner has provided training and consulting services related to managing across the generations. She has also designed and delivered a four-day leadership development curriculum to almost 2000 managers in a global Fortune 500 company. Most recently, she has been providing intensive executive coaching to high potential managers who have been tasked with expanding into international markets.
Fredricka hasbeen with Indiana University for the past tenyears and is currently an Associate Professor at the Indiana University East School of Business and Economics where she directs the IU East Center for Leadership Development and the Master's in Management program.She has won a number of awards for her teaching andis an active researcher with numerous publications. She is the lead author of Engineering as a Social Activity: Preparing Engineers to Thrive in the Changing World of Work, which was recently published in the American Journal of Engineering Education – Spring 2012 edition.
Joyner earned her Master’s in Organization Management from Antioch University and her Ph.D. in Community Formation from the Union Institute.
Each three-hour course in this series focuses on key concepts, theories, models, tools, and their applications for effective workplace management. Participants can earn a certificate by completing at least 5 of the 9 scheduled events.
Costs:
- $75/workshop/person
- $50/workshop/group of at least 3 people from the same organization/business
- $50/workshop/when one person registers for at least 5 events (note: this multi-event discount only applies if an individual registers at the same time for at least 5 events. Discount does not apply, nor will refunds be issued for those who register separately for individual events over the course of the year).
- 10% discount for Wayne County Area Chamber of Commerce members
Coaching & Developing
February 26, 9 a.m. – noon
The ability to coach and develop employees is a critical leadership skill. Effective coaching allows managers to leverage and expand their employees’ capabilities and encourages them to develop new, value-added skills. Managers who have the ability to develop others ensure that their organizations have the ability to grow and meet the ever-changing requirements of the business environment.
Coaching and Developing is a hands-on workshop that covers important topics such as: attributes of an effective coach, creating an environment that fosters coaching, planning for impact in coaching sessions, questioning and listening techniques, and application planning. Upon completion of this session, participants will be able to:
- Explain the business and personal case for developing effective coaching habits.
- Apply the EDGE Model and the PDCA Engage Model to coach others effectively.
- Employ strategic questioning and active listening to improve communication.
- Use the SBI Format to frame performance gaps.
- Prepare for a coaching conversation.
Championing Change
March 14, 1 p.m. – 4 p.m.
In today's turbulent business environment, change has become a way of life and, in order to be successful, managers must be able to manage change. Yet, experts estimate that 50% - 70% of changes fail to deliver desired results. This course offers a set of guidelines and tools that will greatly increase a manager’s ability to effectively implement change.
Championing Change focuses on the primary role of the manager/leader as a change agent. The course introduces frameworks and beginning techniques related to effective change management. Upon completion of this session, participants will be able to:
- Explain the business and personal case for improving their change management skills.
- Describe the costs of mis-managing change.
- Describe the factors that differentiate successful change from unsuccessful change.
- Apply a model to plan and manage change.
- Use change management tools to analyze resistance, communicate effectively and hold others accountable.
Participants will leave this course with a starter set of tools to support effective management of both the people and process aspects of change.
Managing Conflict
April 4, 9 a.m. – noon
It is estimated that as much as 40% of a manager’s time is spent dealing with conflict. Conflict is costly to organizations in other ways as well. For example, poorly managed conflict often increases turnover, with replacement costs between 75% and 150% of the annual salary for each position. This course offers techniques and approaches to enhance conflict management skills and lower the cost of conflict for individuals and organizations.
Managing Conflict is an overview course that introduces methods to proactively and effectively manage the disagreements encountered in manager/leadership positions. It emphasizes proactive approaches and building long-term positive relationships. Upon completion of this session, participants will be able to:
- Explain the business and personal case for effective conflict management.
- Identify the main factors in a situation that are contributing to the conflict.
- Use the EDGE model to plan appropriate approaches for managing conflict.
- Leverage self awareness of their preferred approaches to conflict toward improving relationships with others and achieving results.
- Incorporate effective conflict management skills into their management practice.
- Identify opportunities for personal development to support the business imperative for effective conflict management skills.
Participants will leave with a beginning set of practical strategies and tactics that can be immediately applied to the disagreements that arise in their daily work lives.
