Human Resources

Financial Aid Counselor

Position Type: Full Time Professional
Date Posted: 10/03/2017 
Location: Richmond, IN
IU East At A Glance

Indiana University East, a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelor's degrees and selected master's degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options. IU East values a diversity of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students and in its contributions to the cultural and economic development of the communities it serves. Learn more about IU East.

Job Description

Indiana University East is accepting applications for the Financial Aid Counselor within the Office of Financial Aid.  The primary responsibilities of the advisor will be to counsel and advise students in regards to student loans, loan eligibility, indebtedness and repayment.  Additional tasks will be related to communication and presentations to educate community members, families, and current/past/future students on financing options for educational pursuits.  Make or recommend exceptions to standard institutional policies and procedures as well as professional judgement decisions.

Characteristic Duties and Responsibilities :

Counsels students and families of diverse backgrounds on financial aid programs, policies, and procedures, college expenses; and academic standards required for the receipt of financial aid. Analyzes complex detailed financial documents and financial aid applications to determine student eligibility for financial aid and the amount and means of financial aid awards. Serves as the primary financial aid advisor focusing on loan counseling and repayment resolution in providing assistance by phone, email or in person as needed; assist students in understanding and resolving issues to facilitate a smooth transition into classes or employment.

Delivers guidance to students on loan eligibility and budget creation in order to minimize loan debt.

Provides technical expertise, researches student options using available electronic resources within People Soft and national databases to resolve technical problems or questions and alerts supervisor appropriately to unresolved issues.

Recalculate student eligibility based on corrections made by the student or the financial aid office.  Communicate with aid applicants to clarify discrepant information.  Resolve conflicting data as identified by the US Department of Education regarding Social Security Administration, Department of Homeland Security, Selective Service and other federal databases.  Resolve other Free Application for Federal Student Aid (FAFSA) issues as required.

Prepare statistical, operating, and planning records and/or reports; maintains spreadsheets for various institutional programs for tracking and balancing purposes; ensure accuracy, completeness, and compliance with regulations. Perform other duties related to those described herein and as assigned by the Director or Associate Director of Financial Aid and Scholarships.   


The starting salary range for this position is $32,011.20  ($15.39 hourly).   IU East offers an excellent benefit package. 


Minimum Education:

The position requires a bachelor's degree.

Minimum Experience:

Knowledge of PeopleSoft or other highly automated software system required.

Other attributes of the position include:

Ability to analyze and interpret financial records and financial aid applications, state and federal regulations, institutional summaries, and reports. Ability to prepare a variety of applications, forms, and reports for local, state and federal agencies. Ability to utilize integrated student databases and other computer technology. Ability to solve problems and to formulate operational plans and institutional strategies that integrate legal requirements and institutional goals. Ability to communicate successfully in both oral and written form, speak before public groups, and counsel students and their parents. Ability to establish and maintain effective working relationships with students, faculty, state and federal personnel, and the public, and to understand and demonstrate sensitivity concerning socio-economic, academic, cultural and ethnic diversity within higher education.

Required knowledge, skills, and abilities:

This position requires strong oral and written communication skills; the ability to work with diverse populations; competence in technology and computer skills: the ability to collect and analyze data using the results to implement future programs, plans and strategies. A valid driver's license and safe driving record and the ability to lift 50 pounds is required.

Equipment utilized:

General office equipment will be utilized as well as a motor vehicle from time to time.

To Apply

Interested internal applicants need to submit a letter of interest and a resume via the Indiana University online application site at Please be prepared to provide three (3) professional references, if requested, during the hiring process. Review of Applications will begin immediately.


Indiana University is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.