Human Resources

Student Success Coach

Position Type: Full Time Professional
Date Posted: 03/06/2018 
Location: Richmond, IN
IU East At A Glance

Indiana University East, a regional campus of Indiana University, offers residents of eastern Indiana, western Ohio, and beyond a broad range of bachelor's degrees and selected master's degrees and certificates through its traditional main campus in Richmond, off-campus sites, and online program options. IU East values a diversity of backgrounds, experiences, and intellectual perspectives among its faculty, staff, and students and in its contributions to the cultural and economic development of the communities it serves. Learn more about IU East.

Job Description

Indiana University East is accepting applications for the Student Success Coach position, reporting to the Executive Director of University College. IU East empowers students to explore and engage in their educational and personal purpose, within an inclusive community that supports online learning and graduation.  This position provides coaching and support student success, retention and progression to graduation for online students; provide individualized student outreach to primarily non-traditional aged students who are returning to IU East to complete their degree online.  Connect students to relevant campus resources; monitor and track progress of students online; maintain communication with faculty and staff in support of students online.

Characteristic Duties and Responsibilities :

Provide individual coaching to returning non-traditional aged students seeking to complete a college degree online.  Work with students to develop academic and career goals and plans. Advise students regarding academic degree requirements, certification or application requirements, test scores, grades, and course selection to meet academic standards for degree progress.

Work with individual students to develop realistic goals that will contribute to academic and personal success in college; develop relationships that foster developmental conversation; motivate students to achieve educational goals. Monitor and records progress of individual students; maintaining consistent and confidential records of individual student data

Provide individualized outreach to students based on identified risk factors including academic, financial and personal assisting them in developing individual plans for success.  Refer and connect students with relevant University resources; coordinate with University stakeholders regarding additional outreach and support. Assist students in understanding and navigating alternative and flexible credit options such as Prior Learning Assessments, Competency Based Education, and online courses. Assist in the development, implementation, and evaluation of events, programs, and resources that support online students.

Develop understanding of requirements and other elements of academic majors targeted for online programs.  Develop and maintain collaborative partnerships with student services, advising, career, and academic staff in schools supporting students in online degree programs.

Assist with events for potential students and current students in IU East and IU Online degree programs. Actively participate on various committees as requested.  Represent University College at local, state, and national meetings, conferences, and/or professional associations as requested.


The expected starting salary range is $36,000-38,000. IU East offers an excellent benefit. For more information, please click

  • Minimum Education:  This position requires a bachelor's degree.
  • Minimum Experience:  Three years relevant experience required
  • Preferred Qualifications:  Master's preferred in Counseling, Higher Education and Student Affairs or any related field; or multiple years of experience post Bachelor's degree.  Experience with academic and career advising for adult students in higher education preferred
To Apply

Interested applicants need to submit a letter of interest and a resume via this Indiana University online application site   Applications accepted through March 21, 2018.


Indiana University is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.