Student Job Opportunities
Student Technology Consulting offers the opportunity to gain marketable customer service and technical skills. Many former consultants have used their experience to obtain positions with reputable firms and organizations worldwide. Each year, IT employs approximately 10 consultants at any given time. Make sure to check this site regularly for job opportunities. ( How do I apply? )
Applicants will be considered based on:
- customer service skills and experience
- technical skills and abilities
- student status - hiring priority is given to IU East students
- applicant availability
Help Desk Consultants
Help Desk consultants provide technical assistance over the phone to IUE faculty, students and staff. They also serve as the backup for Welcome Center consultants. Help desk consultants are required to work a minimum of 20 hours per week. The available hours are Monday - Friday 8 am - 5 pm.
Duties:
- Respond to questions in a thorough, careful, efficient manner, using proper spelling and grammar and a kind, helpful tone.
- Refer all unresolved problems to an appropriate specialist.
- Develop and maintain awareness of the IT organizational and technical environment, including hardware, software, publications, and user concerns.
- Document all incoming requests into Falcon Enterprise Management Systems, maintain correct, detail, and up to date information.
- Participate in required training and meetings. Continuously develop technical, organizational, interpersonal, and writing skills.
- Serve as the backup for Welcome Center consultants.
Qualifications:
- Excellent communication skills, along with the ability to interact courteously with the entire university community at all levels of technical and organizational sophistication
- Demonstrated problem-solving and diagnostic ability
- Familiarity with a variety of software applications in common use at IU East
- Motivation and confidence to work with minimal supervision
- Ability to work a minimum of 20 hours per week.
Compensation
Help desk consultants are paid $7.25 per hour. Indiana University part-time hourly employees are paid on an hourly, bi-weekly basis, with no remission of academic fees and no commitment to continuous employment.
Computing Lab Consultants
Lab consultants provide direct support to customers of the computing labs located throughout the campus. They answer questions relating to software applications, resolve printer problems, and maintain the lab environment. Consultants are to provide technical assistance, demonstrate exemplary interpersonal communication skills, be professional at all times, and support and comply with all IU East policies and procedures. All computer labs are open Monday - Thursday 8 am - 9 pm and Friday 8 am - 5 pm.
Duties
- Specific responsibilities include answering customer questions, reporting software and hardware problems, enforcing policies, and assisting faculty and staff with projects.
- In addition, all consultants are required to read their electronic mail which pertains to student consulting services a minimum of once every 48 hours and be familiar with any information received in the weekly newsletter.
- In support of these responsibilities, consultants will learn and implement all procedures at the sites, and will develop and maintain both a specified level of expertise in applications and a proactive ownership of customer support issues.
Qualifications:
- Proactive and friendly customer service attitude
- Strong organizational and interpersonal skills
- Professional attitude and demeanor
- Excellent verbal communication skills
- Familiar with Windows operating environment and common software applications such as Office, Outlook, and Internet Explorer.
- Ability to work a minimum of 12 hours per week
Consultant Shifts
Consultants are assigned shifts at the beginning of the semester and retain these shifts for the entire semester.
Compensation
Lab consultants are paid $6.00 per hour. Indiana University part-time hourly employees are paid on an hourly, bi-weekly basis, with no remission of academic fees and no commitment to continuous employment.
Application Procedures
If you want to apply for a consultant position, please send a cover letter and resume listing experience, qualifications, and references to iueitsup@iue.edu. Application form is also available at IT Help Desk in Hayes Hall and Human Resources Office in Whitewater Hall. Be sure to indicate on your application your student status, the hours you are available, and which position(s) you are interested. We will keep your application in file for one year. If a position becomes available, we will review your application and let you know via email if we are interested in talking to you. If so, we will also arrange with you the time and place for your first interview.
