The IU East Center for Leadership Development is hosting a Management Series workshop on Managing Conflict. The public is invited to attend the workshop from 9 a.m. to noon on Thursday, April 4, in the Whitewater Hall Community Room. Registration for the event is online.

It is estimated that as much as 40 percent of a manager’s time is spent dealing with conflict. Conflict is costly to organizations in other ways as well. For example, poorly managed conflict often increases turnover, with replacement costs between 75 percent and 150 percent of the annual salary for each position. This course offers techniques and approaches to enhance conflict management skills and lower the cost of conflict for individuals and organizations.  

Managing Conflict is an overview course that introduces methods to proactively and effectively manage the disagreements encountered in manager/leadership positions. It emphasizes proactive approaches and building long-term positive relationships. Upon completion of this session, participants will be able to:

• Explain the business and personal case for effective conflict management.
• Identify the main factors in a situation that are contributing to the conflict.
• Use the EDGE model to plan appropriate approaches for managing conflict.
• Leverage self-awareness of their preferred approaches to conflict toward improving relationships with others and achieving results.
• Incorporate effective conflict management skills into their management practice.
• Identify opportunities for personal development to support the business imperative for effective conflict management skills.

Participants will leave with a beginning set of practical strategies and tactics that can be immediately applied to the disagreements that arise in their daily work lives.

The cost is $75 per workshop. See the website for information about discounts for multiple participants from the same organization, discounts for Wayne County Area Chamber of Commerce members and certificate options.

Please register online at iue.edu/leadership.

The workshop will be presented by Fredricka Joyner, associate professor and director of the IU East Center for Leadership Development and the Master’s in Management program. Joyner has over three decades of business experience, providing leadership, organization, and community development consulting services to a diverse client list that  includes manufacturing and service organizations, professional practices, health and education coalitions, non-profits, government departments, and social service agencies.

Over the past five years, Joyner has provided training and consulting services related to managing across the generations. She has also designed and delivered a four-day leadership development curriculum to almost 2,000 managers in a global Fortune 500 company. Most recently, she has been providing intensive executive coaching to high potential managers who have been tasked with expanding into international markets.

Joyner earned her Master’s in Organization Management from Antioch University and her Ph.D. in Community Formation from the Union Institute.