University College

Our Success Coaching Team

First-Year Students


Hi! My name is Emma Harmon, and I am a Student Coach and Counselor. My job is to help first-year students and exploratory students figure out their first year of college – figuring out a major, finding out what is interesting to them, and helping them with the beginnings of their career search. I’m originally from Bidwell, a small town in southeastern Ohio, but left in 2006 to pursue my Bachelor’s degree – and I’ve been all over the place since! I have a dual Bachelor’s Degree in English and Psychology from the Ohio State University, and a Master’s degree in Higher Education Administration from Virginia Tech.

During my time in college, I was lucky to have a group of supportive friends and professionals who helped me stay on course to graduate, and who ultimately inspired my love for helping students. I was a very isolated student during my first year, but as I went on through the rest of college and grad school, I got involved by being an RA, serving on university committees, and being employed in other areas on campus. To me, getting involved was as much of an education as what I was doing in the classroom!

When I’m not working, I tend to keep up with all of my cool hobbies. I enjoy listening to audiobooks, playing video games and MMORPGs, keeping up with the latest tech gadgets and news stories online, and occasionally when I stop being afraid of the sun’s deadly rays you might even get me to go outside to go swimming! Every weekend since grad school, I also meet up with a group of friends to play Dungeons & Dragons – there’s nothing I’d rather do on a Saturday night.

I want you to know that regardless of your situation, I want to help you. Please don’t be afraid to knock on my door, send me an email, or give me a phone call. I view my job as getting paid to do what I used to do for free – being a support and mentor for other people. I look forward to meeting and getting to know all of you!


Hey! My name is Roxie Deer and I serve as a Student Coach and Counselor in the University College. In this role, I meet and connect with freshman students who are setting goals and planning for their future. This role will allow me to be your cheerleader AND still help you keep your goals in focus!

I am from the Richmond community and graduated from RHS in 2009. I went on to earn my Bachelor of Arts in Sociology from The College of Wooster, graduating in 2013! I moved back to Richmond and taught at The Excel Center, focused on career certification courses! I finished my Master’s Degree in 2016 in Educational Leadership from Concordia University-Portland!

During my free time, I can be found on the golf course, doing crafts (including pottery), spending time with family and usually eating delicious new recipes! My mom and I also put a lot of effort into raising awareness about breast cancer in the Wayne County community during our free time! I have one puppy, her name is Mischa and she spends her day being a spoiled little princess who loves to go on long car rides and give plenty of kisses!

I look forward to meeting all of the students and cannot wait to work with you as you navigate through college! Feel free to call, text, or stop in anytime and set up an appointment with me!

Online Students


Hi! My name is May Moore and I am a Student Success Coach for online students at IU East. I serve as a personal point of contact for online students during their educational career by keeping them connected to all IU East Online resources and departments. My main goal is to help students learning from a distance feel a part of the IUE community.

I received a Bachelor’s degree of Continuing Studies with a concentration in Arts and Humanities from Indiana University Bloomington. I am currently an online student at Indiana Wesleyan University obtaining a Master’s degree in Student Development Counseling and Administration. I also have previous higher education experience as a Student Services Representative and as a Financial Aid Analyst.

I had the opportunity to mentor through the UPWARD Bound program at Indiana University Bloomington, and because of that opportunity and many more, I have chosen student development and higher education as my career path. Mentors helped me through my school process and I know how critical it is towards a student’s success to have someone by their side.

In my free time, I love to hang out with the coolest kid I know, my son, Fabian. We also have a dog named Queenie and a fish named BarChar. I enjoy reading, knitting, playing video games, hanging out in the sun, and eating (self- proclaimed foodie)! Please feel free to call, email or walk-in. I am here to assist you in any way I can!


Hello! My name is Danielle Nuss and I am a Student Success Coach for online students. I am here to support and assist you in finding answers that relate to navigating the campus and its resources, and to discuss your academic goals that will attribute to your personal and professional success throughout college. As an Indiana University East alumni with a Bachelor’s in Business Administration and a minor in Entrepreneurship, I am excited to be serving online students at the place that has become my home away from home.

When I am not working at IU East you can find me enjoying time with my friends and family, DIY projects, live music, curling up with a good book, spending time outdoors, nabbing an apple cider slushie at the local orchard, and hanging out with my awesome dog Cloe-E.

I love being a part of the IU East Community. It is a great place to be a student, faculty and staff member. As a former student, I am grateful that I have had some key people at IU East that have taken the time to invest in my life, that have made all the difference in propelling me forward in aiming towards the future. I hope to be able to encourage all of you in this same way.  I am so thankful for the opportunity to be working with all of you this year, and cannot wait to share with you in the experience of what it means to be part of the great community of people that is Indiana University East! Please feel free to call, email, and make an appointment. I am looking forward to meeting all of you.


Hello! My name is Jordan Heiliger and I am here to help online students have the best experience possible at IU East through my role as a Student Success Coach. I have a passion for helping students navigate their college career by providing support and guidance along the way, from accessing resources to developing goals and strategies for success. It can be difficult to feel connected to campus when you are taking courses from a distance, so it is my goal to help students feel like part of the IU East family.

I am originally from Goshen, Indiana but I received both my Bachelor of Arts in English with a minor in Communication Studies in 2014 and my Master of Arts in Education with a concentration in Leadership in 2017 from Defiance College, located in Ohio. I have three years of professional experience advising students within higher education from my previous role directing a service learning scholarship program.

I love to travel and have been to five countries (Italy, Belize, London, Tanzania, and Nicaragua) to complete research and/or service projects. I also enjoy reading, going to concerts, and playing with my goofy cat, Echo. Please feel free to call or email me! I would love to get to know you and assist you in any way possible!

Twenty First Century Scholars


With a background in student development, residence life, and gender violence education and support services, Kimmy Benson brings passion, humor and insight to her position as a Scholar Coach. Kimmy earned her Bachelor’s degree in Psychology from Whitworth University and a Master’s degree in Higher Education from the University of Denver. Outside of work, Kimmy enjoys exploring coffee shops, frequenting local farmers markets, and relaxing on her front porch with a good mystery novel.